My experience here locally was frustrating because I physically went to two locations and no one was there...but when I finally spoke to an agent who is in PA, she was amazing and very good at her job. Once I had her, I was very happy.
Would highly recommend. The only fiasco was during booking - I had reserved a unit at the Stadium location through your website but when I reached the physical location, I was told that it’s not reserved and that all units are sold out. So I got redirected to the Amherst location. I was able to finally secure a unit.The rest of the experience, including the check out, was smooth.
Towards the end of having my unit, a significant amount of stuff was COVERED in mold. Moisture is obviously easily trapped inside the unit but I was not expecting so many things to get ruined because of this. Overall would recommend using this storage unit with only items in sealed containers. No furniture as it will be exposed to the elements. I found it difficult to get in touch with anyone on a regular basis during operational hours and often had to speak to an automated voice. Online interface is much better than calling in but still can be finicky.
Great customer service - I inadvertently booked the wrong storage space on-line and a representative called me to inquire and make sure that I had the space that I needed. The process was smooth to book, check in and the check out. Great for college dorm/apartment storage needs.
Worst customer service ever. Rented a unit before it changed hands to this place. Had to pay again because they can't locate previous record. Still waiting for a refund. People working in office state they sent emails etc received nothing. Told I couldn't have the Direct managers name or number per policy. Super shady do not rent from them.
Recently, I had the pleasure of working with Jasmine. She is professional and knowledgeable of the business. She is also very kind and understanding. She was able to work with me, making it possible to save my stuff from auction. Thank you, thank you SO SO MUCH JASMINE!Forever Grateful,BillieJo
Josh was over-the-top gracious and helpful. We rented two units of different sizes in two different rows, initially.. Josh found a solution to provide side by side units to ease the process. Well Done, Josh!
New management has been very responsive to problems, which is much appreciated. One night I arrived at the gate, after hours, only to find that I was unable to get in. I gave up, thinking that I had forgotten my code, but I also left a voice mail to let them know that there might be a problem. I was very pleasantly surprised to get an actual phone call from the manager that same night, saying there had indeed been a problem, that he had spent considerable time trying to resolve it, that it was now fixed, and that he was returning the calls of everyone who hadn't been able to get in. That is excellent customer service.
Great place to store your goodies big and small! The staff are very friendly, knowledgeable, and clear with directions on how to access the storage units.Clean area and they offer locks and other accessories for the unit so you don’t need to worry about forgetting anything!
Josh is a Great Person to work with, he was able to help me out last minute with a storage unit…on a Sunday evening if I remember correctly!!! And he was so easy going and friendly & just really cool where he actually made me forget for a few minutes the stressful time that my fiancé & I were experiencing at the moment & made me feel like it’s ok, we gotcha! And made me smile / chuckle a few times. And we were able to do everything over the phone & email. How easy is that? And when the first unit we ordered wasn’t big enough and I texted Josh, he called me and told me what he has for bigger units and the prices and literally told me to just come down & check out all of the ones that were available and then to let him know which one I decided on taking. Seriously…It really doesn’t get any easier!!! Josh @ Amherst/ Belchertown Self Storage You Are Awesome!!! 👍🏼😊
Find Storage Units in Belchertown, MA near Amherst
If you’re in need of affordable storage units in Belchertown, MA or Amherst, Pioneer Valley Storage provides the perfect answer with our units located on Federal Street. We have a wide range of options available to meet your needs – from small drive-up spaces ideal for minimalizing clutter at home to larger ones that can accommodate those big projects. Plus, we offer outdoor parking for vehicle storage, so you don’t have to worry about leaving your vehicle out overnight! Don’t wait any longer: rent a storage unit today using our convenient online storage rentals system!
Rent Self Storage in Amherst Online
Pioneer Valley Storage offers convenient and secure online storage rentals in Amherst. Customers who are still looking for storage may use our free storage calculator tool to help decide which storage unit size is best. All of Pioneer Valley Storage’s storage spaces allow customers to book ahead of time and pay no cash down until move-in day. We’ll hold a storage unit for you while you finalize your moving date selection. Ready to move in? Complete your entire rental online and you will be provided the gate code to continue!
Drive-up Storage Units in Belchertown, MA
Searching for convenient drive-up storage units in Belchertown, MA or the Amherst area? Pioneer Valley Storage has you covered! Drive-up storage provides a secure and effortless way to store your possessions. With this service, you won’t have to agonize over climbing up several flights of stairs or squeezing through tight hallways – simply pull up directly outside the unit and unload. Ideal for businesses storing large volumes of inventory/equipment or residents with bulky furniture items.
Storage Features at Pioneer Valley Storage – Amherst
Secure Self Storage in the Belchertown and Amherst Area
Whether you’re looking for a place to store dorm room items over winter break or summer vacation, Amherst Self Storage offers secure and affordable storage units in Belchertown, MA as well as its neighboring areas. Located at 1270 Federal Street in Belchertown just south of downtown Amherst, our facility is only minutes away from both Amherst College and University of Massachusetts Amherst. Find the right solution for your short-term storage needs with us today!
Head east on MA-9 E College St toward S Pleasant Street
Continue to follow MA-9 E for 3.3 miles
Our storage facility will be on the left
From Pelham (9 minutes)
Head south on US-202 S toward Amherst Rd then turn right on Amherst Rd
In approximately 4.1 miles, turn left onto Harkness Rd
After about 1.8 miles, turn left onto MA-9 E
In 0.3 miles our storage facility will be on the left
From Granby (16 minutes)
Take US-202 N State St and Stebbins St to Warren Wright Rd
After 6.5 miles (about 10 minutes), continue on Warren Wright Rd to MA-9 E
In 3 miles (about 6 minutes), turn right onto MA-9 E
Our storage facility will be on the left
Planning to embark on a self-storage journey but don’t know where to begin? Pioneer Valley Storage has got you covered! Our mission is making the process as effortless and smooth for you as can be, so make sure to check out our Self Storage FAQs. Moreover, leverage several of our helpful Self Storage Tips for an even simpler experience! We’ll help guide you towards finding your ideal self-storage unit in no time.